Company Name: FestivBela Events Private Limited[cite: 1]
Support Email: info@festivbela.com[cite: 1]
FestivBela Events Private Limited ("FestivBela", "Company", "we", "us", or "our") respects the privacy of its users and is committed to protecting personal information shared with us through our website, mobile application, digital platforms, and related services[cite: 1].
FestivBela operates an online event ticket marketplace that allows verified Hosts to create, publish, and manage events while allowing verified Attendees to discover events and purchase tickets through the FestivBela platform[cite: 1].
This Privacy Policy explains how FestivBela collects, uses, stores, processes, protects, and shares personal information of users who access or use our services[cite: 1]. By accessing or using FestivBela services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein[cite: 1].
This Privacy Policy should be read together with:[cite: 1]
This Privacy Policy applies to all individuals who interact with FestivBela, including:[cite: 1]
This Privacy Policy applies to information collected through:[cite: 1]
FestivBela is committed to handling personal information responsibly and in accordance with applicable Indian laws and regulations relating to data protection and privacy[cite: 1].
To provide secure event marketplace services, FestivBela may collect different categories of information from users[cite: 1]. The type of information collected depends on how a user interacts with our platform[cite: 1].
FestivBela may collect:[cite: 1]
Such information may be collected during:[cite: 1]
When a user creates an account on FestivBela, we may collect information necessary to create and maintain the account[cite: 1].
Users may register through:[cite: 1]
Account information may include:[cite: 1]
Users are responsible for ensuring that the information provided during registration is accurate and updated[cite: 1]. Providing incorrect, misleading, or fraudulent information may affect access to FestivBela services[cite: 1].
FestivBela prioritizes safety, transparency, and trust between Hosts and Attendees[cite: 1]. To reduce fraud and improve platform security, FestivBela may require identity verification[cite: 1].
Verification may include:[cite: 1]
For purchasing tickets through FestivBela, attendees may be required to complete identity verification[cite: 1]. The purpose of verification is to:[cite: 1]
During verification, FestivBela may collect or process information such as:[cite: 1]
After successful ticket purchase, attendees generally need only carry their valid digital ticket for event entry unless additional verification is required due to:[cite: 1]
Hosts are required to complete verification before publishing events[cite: 1]. FestivBela may collect Host verification information including:[cite: 1]
For individual Hosts:[cite: 1]
For business or corporate Hosts:[cite: 1]
The purpose of Host verification is to:[cite: 1]
When Hosts create events on FestivBela, we may collect information related to the event, including:[cite: 1]
This information is required to:[cite: 1]
Hosts are responsible for ensuring that event-related information uploaded on FestivBela does not violate any law or third-party rights[cite: 1].
FestivBela facilitates online ticket payments through authorized payment service providers[cite: 1].
FestivBela may collect or process transaction-related information such as:[cite: 1]
FestivBela does not intend to directly store sensitive payment credentials such as complete card numbers, passwords, or banking authentication credentials[cite: 1]. Payment information may be processed through authorized third-party payment partners, including payment gateway providers selected by FestivBela[cite: 1].
Users acknowledge that payment service providers may process certain information according to their own privacy policies and applicable regulations[cite: 1].
When users access FestivBela services, certain technical information may automatically be collected[cite: 1]. This may include:[cite: 1]
This information helps FestivBela:[cite: 1]
FestivBela may collect information about the devices used to access our services[cite: 1]. This may include:[cite: 1]
Device information may be used for:[cite: 1]
FestivBela may use cookies, web beacons, pixels, and similar technologies to improve platform functionality, security, and user experience[cite: 1]. Cookies are small data files stored on a user's device that help websites remember user preferences and understand how users interact with digital services[cite: 1].
FestivBela may use cookies for purposes including:[cite: 1]
These cookies are necessary for the basic operation of FestivBela services[cite: 1]. They may help with:[cite: 1]
Users may not be able to use certain platform features if essential cookies are disabled[cite: 1].
These cookies help FestivBela remember user preferences and provide a more personalized experience[cite: 1]. Examples include:[cite: 1]
FestivBela may use analytics tools to understand:[cite: 1]
Analytics information helps FestivBela improve its services[cite: 1].
Users may control cookie preferences through their browser or device settings[cite: 1]. However, disabling certain cookies may affect the availability or functionality of some FestivBela features[cite: 1].
FestivBela collects and processes user information only for legitimate business, operational, security, and legal purposes[cite: 1].
FestivBela may use information to:[cite: 1]
FestivBela uses verification information to:[cite: 1]
Verification may involve authorized third-party verification service providers[cite: 1].
FestivBela may use transaction information to:[cite: 1]
FestivBela may use user information to communicate regarding:[cite: 1]
Communication may occur through:[cite: 1]
FestivBela may process information to identify and prevent:[cite: 1]
FestivBela may take necessary actions including account restrictions, suspension, or reporting where required[cite: 1].
FestivBela processes user information based on one or more of the following purposes:[cite: 1]
FestivBela may process information where users provide consent through:[cite: 1]
Certain information is required to provide services agreed between FestivBela and users[cite: 1]. Examples include:[cite: 1]
FestivBela may process or disclose information where required to comply with:[cite: 1]
FestivBela may process information for purposes such as:[cite: 1]
FestivBela does not sell user personal information to third parties[cite: 1]. FestivBela may share information only where necessary for providing services, maintaining security, fulfilling legal obligations, or operating the platform[cite: 1].
Certain limited information may be shared with Hosts to enable event management and ticket validation[cite: 1]. Examples may include:[cite: 1]
FestivBela will not share unnecessary personal information of attendees with Hosts[cite: 1]. Hosts are responsible for handling any information received from FestivBela according to applicable privacy obligations[cite: 1].
FestivBela may share transaction-related information with authorized payment providers to:[cite: 1]
Payment providers may process information according to their own privacy policies and applicable regulations[cite: 1].
FestivBela may work with authorized verification service providers for:[cite: 1]
Such providers may process information only for authorized verification purposes[cite: 1].
FestivBela may engage trusted third-party service providers for:[cite: 1]
These providers are permitted to process information only for providing services to FestivBela[cite: 1].
FestivBela may disclose information when required:[cite: 1]
FestivBela may allow users to register or log in using third-party authentication services such as Google authentication[cite: 1]. When users choose third-party login options, FestivBela may receive information permitted by the user's account settings and authorization[cite: 1].
Such information may include:[cite: 1]
FestivBela does not control the privacy practices of third-party authentication providers[cite: 1]. Users should review the privacy policies of third-party services they choose to use[cite: 1].
FestivBela uses authorized payment partners to facilitate online transactions[cite: 1]. Payment-related services may include:[cite: 1]
FestivBela does not authorize payment partners to use transaction information for unrelated purposes[cite: 1].
Users acknowledge that payment partners operate under their own compliance requirements and privacy policies[cite: 1].
Where a ticket transfer is requested, FestivBela may process additional information to verify the new ticket holder[cite: 1]. Ticket transfers require:[cite: 1]
Information may be used only for:[cite: 1]
Direct private ticket transfers outside FestivBela are not supported[cite: 1].
FestivBela takes reasonable technical, administrative, and organizational measures to protect user information against unauthorized access, misuse, loss, alteration, disclosure, or destruction[cite: 1]. The security measures implemented by FestivBela may include:[cite: 1]
FestivBela limits access to personal information only to those employees, contractors, service providers, and authorized partners who require such access for legitimate business purposes[cite: 1].
However, users acknowledge that no digital platform can guarantee complete security of information transmitted through the internet[cite: 1]. FestivBela continuously works to improve its security practices and respond appropriately to security risks[cite: 1].
FestivBela understands the sensitive nature of identity verification information and applies additional care when processing Aadhaar-related and KYC-related information[cite: 1].
Aadhaar and KYC information may be processed only for purposes including:[cite: 1]
FestivBela shall not use Aadhaar or KYC information for unrelated commercial purposes[cite: 1]. Where possible, FestivBela may use authorized verification partners or verification mechanisms instead of directly storing complete identity information[cite: 1].
Users acknowledge that verification service providers may process certain information according to applicable laws and their own security practices[cite: 1].
FestivBela may store user information through secure technology infrastructure, including cloud-based storage services and other authorized systems[cite: 1]. Data storage may involve:[cite: 1]
FestivBela takes reasonable steps to ensure that service providers handling user information maintain appropriate security standards[cite: 1].
The location of stored information may depend on the infrastructure providers used by FestivBela and applicable legal requirements[cite: 1].
FestivBela retains personal information only for as long as necessary to fulfil the purposes for which it was collected[cite: 1].
The retention period may depend on:[cite: 1]
FestivBela may retain certain information after account closure where necessary for:[cite: 1]
Once information is no longer required, FestivBela may securely delete, anonymize, or restrict access to such information[cite: 1].
FestivBela respects users' rights regarding their personal information[cite: 1]. Subject to applicable laws and verification requirements, users may have the right to:[cite: 1]
Users may request information regarding personal data held by FestivBela[cite: 1]. Such requests may include:[cite: 1]
Users may request correction of inaccurate or incomplete information[cite: 1]. Users are responsible for keeping account details updated[cite: 1].
Users may request deletion of their personal information, subject to:[cite: 1]
Deletion requests may not immediately remove information that FestivBela is legally required to retain[cite: 1].
Where processing is based on consent, users may withdraw consent by contacting FestivBela[cite: 1]. Withdrawal of consent may affect the ability to access certain services requiring that information[cite: 1].
For example:[cite: 1]
Users may request closure of their FestivBela account[cite: 1]. Before processing account closure, FestivBela may verify:[cite: 1]
Account closure may not result in immediate deletion of all information[cite: 1]. FestivBela may retain certain records where required for:[cite: 1]
Users may contact FestivBela through Email: info@festivbela.com for account-related requests[cite: 1].
FestivBela may send users communications regarding:[cite: 1]
Users may choose to manage promotional communications through available options[cite: 1].
However, users may continue receiving essential service communications including:[cite: 1]
FestivBela does not sell user contact information to advertisers or unrelated third parties[cite: 1].
FestivBela is intended to be used responsibly and in accordance with applicable age requirements[cite: 1]. Hosts must be at least 18 years of age[cite: 1].
FestivBela does not knowingly collect personal information from children in violation of applicable laws[cite: 1]. Where age restrictions apply for specific events, Hosts may establish additional requirements[cite: 1].
If FestivBela becomes aware that information has been collected from a person where such collection was not permitted, appropriate action may be taken, including deletion of such information where legally appropriate[cite: 1].
FestivBela may monitor platform activity to maintain safety and prevent misuse[cite: 1]. Monitoring activities may include:[cite: 1]
FestivBela may use automated systems and manual reviews to identify potential risks[cite: 1]. Where fraudulent activity is identified, FestivBela may:[cite: 1]
FestivBela may provide links or integrations with third-party websites, applications, or services[cite: 1]. Examples may include:[cite: 1]
FestivBela is not responsible for the privacy practices, security measures, or content of third-party services[cite: 1]. Users are encouraged to review the privacy policies of third-party platforms before providing information[cite: 1].
In the event FestivBela undergoes:[cite: 1]
user information may be transferred as part of such transaction, subject to applicable laws and appropriate privacy protections[cite: 1].
FestivBela will take reasonable steps to ensure continued protection of user information during such circumstances[cite: 1].
FestivBela is committed to handling personal information in accordance with applicable Indian laws and regulations relating to privacy, data protection, electronic transactions, and information security[cite: 1].
FestivBela may update its data processing practices from time to time to align with:[cite: 1]
Users acknowledge that privacy requirements may evolve due to changes in technology, business operations, or legal requirements[cite: 1].
FestivBela values user concerns regarding privacy and personal information[cite: 1].
Users may contact FestivBela regarding:[cite: 1]
FestivBela will review and respond to privacy-related requests within a reasonable period, subject to applicable laws and verification requirements[cite: 1].
Users are responsible for ensuring that information provided to FestivBela is:[cite: 1]
Users should not:[cite: 1]
Users must immediately inform FestivBela if they believe:[cite: 1]
Hosts may provide additional information because they use FestivBela as event organizers[cite: 1]. Such information may include:[cite: 1]
FestivBela uses Host information for purposes including:[cite: 1]
Host information shall not be publicly displayed unless required for operating the platform or with appropriate authorization[cite: 1].
FestivBela facilitates ticketing services but does not directly control event venues or event operations unless specifically mentioned[cite: 1].
During events:[cite: 1]
Any information collected directly by Hosts, venues, or third parties during events may be governed by their own privacy practices[cite: 1].
FestivBela encourages Hosts to handle attendee information responsibly and only use such information for legitimate event-related purposes[cite: 1].
FestivBela maintains procedures designed to identify, investigate, and respond to potential security incidents[cite: 1].
In the event of a security incident involving personal information, FestivBela may:[cite: 1]
FestivBela does not guarantee that unauthorized access attempts will never occur but continuously works to improve security protections[cite: 1].
FestivBela primarily operates within India and provides services for users across India[cite: 1].
However, certain technology providers, cloud infrastructure providers, payment partners, or service providers engaged by FestivBela may process information from locations outside India[cite: 1].
Where such processing occurs, FestivBela will take reasonable steps to ensure appropriate safeguards are maintained according to applicable legal requirements[cite: 1].
FestivBela may update this Privacy Policy from time to time due to:[cite: 1]
The updated Privacy Policy will be published on the FestivBela platform with the revised:[cite: 1]
Where required, FestivBela may notify users through:[cite: 1]
Users are encouraged to review this Privacy Policy periodically[cite: 1].
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be interpreted or modified to the extent necessary[cite: 1].
The remaining provisions of this Privacy Policy shall continue to remain valid and enforceable[cite: 1].
Failure by FestivBela to enforce any provision of this Privacy Policy shall not be considered a waiver of its right to enforce that provision in the future[cite: 1].
Any waiver shall only be valid if provided in writing by an authorized representative of FestivBela[cite: 1].
This Privacy Policy shall be governed by and interpreted according to the laws applicable in India[cite: 1].
Any disputes relating to privacy practices, data handling, or this Privacy Policy shall be subject to the applicable courts and jurisdiction as determined by Indian law[cite: 1].
FestivBela may attempt to resolve privacy-related concerns through good-faith communication before pursuing formal legal remedies[cite: 1].
This Privacy Policy, together with:[cite: 1]
Constitutes the complete understanding between FestivBela and users regarding the collection, processing, and protection of personal information[cite: 1].
For any questions, concerns, or requests regarding this Privacy Policy, users may contact:[cite: 1]
All Rights Reserved.[cite: 1]
