PAYMENT POLICY[cite: 4]

Company Name: FestivBela Events Private Limited[cite: 4]

Support Email: info@festivbela.com[cite: 4]

1. INTRODUCTION[cite: 4]

FestivBela Events Private Limited ("FestivBela", "Company", "we", "us", or "our") operates an online event ticket marketplace that allows verified Hosts to create events and enables Attendees to purchase tickets through the FestivBela platform[cite: 4].

This Payment Policy explains the rules relating to:[cite: 4]

Ticket payments;[cite: 4]
Payment processing;[cite: 4]
Service Fees;[cite: 4]
Host settlements;[cite: 4]
Refund adjustments;[cite: 4]
Payment failures;[cite: 4]
Transaction security.[cite: 4]

This Policy should be read together with:[cite: 4]

FestivBela Terms and Conditions;[cite: 4]
Host Agreement;[cite: 4]
Refund, Cancellation & Event Disruption Policy;[cite: 4]
Privacy Policy.[cite: 4]

By using FestivBela services, Users agree to follow the payment rules mentioned in this Policy[cite: 4].

2. PAYMENT SYSTEM OVERVIEW[cite: 4]

FestivBela provides an online payment-based ticketing system where:[cite: 4]

Hosts create and publish events.[cite: 4]
Attendees select and purchase tickets.[cite: 4]
Payments are completed through FestivBela's approved payment channels.[cite: 4]
FestivBela collects the ticket payment amount.[cite: 4]
Eligible amounts are settled with Hosts after completion of applicable conditions.[cite: 4]

FestivBela acts as a technology platform facilitating ticket transactions between Hosts and Attendees[cite: 4].

3. ACCEPTED PAYMENT METHODS[cite: 4]

FestivBela may provide payment options through authorized payment partners and gateways[cite: 4].

Currently, FestivBela may use payment partners including:[cite: 4]

PhonePe;[cite: 4]
Other authorized payment service providers introduced by FestivBela.[cite: 4]

Available payment methods may include:[cite: 4]

UPI;[cite: 4]
Debit cards;[cite: 4]
Credit cards;[cite: 4]
Net banking;[cite: 4]
Other digital payment methods supported by payment partners.[cite: 4]

FestivBela may modify available payment methods based on operational, security, or regulatory requirements[cite: 4].

4. ONLINE PAYMENT REQUIREMENT[cite: 4]

All ticket transactions for events listed on FestivBela must be completed through the official FestivBela payment system[cite: 4].

Hosts and Attendees agree that:[cite: 4]

Offline payments are not permitted for FestivBela-listed events.[cite: 4]
Hosts must not collect direct payments from Attendees.[cite: 4]
Attendees should not make payments outside the FestivBela platform.[cite: 4]

Any attempt to bypass FestivBela's payment system may result in:[cite: 4]

Cancellation of bookings;[cite: 4]
Removal of events;[cite: 4]
Suspension of accounts;[cite: 4]
Withholding of payments where legally permitted.[cite: 4]

5. TICKET PAYMENT PROCESS[cite: 4]

The general payment process shall operate as follows:[cite: 4]

The Attendee selects an event and ticket category.[cite: 4]
The Attendee completes required verification procedures.[cite: 4]
The Attendee completes payment through an available payment method.[cite: 4]
Payment confirmation is received.[cite: 4]
A digital ticket is issued through FestivBela.[cite: 4]

A booking shall only be considered successful after:[cite: 4]

Successful payment confirmation;[cite: 4]
Completion of required verification;[cite: 4]
Ticket generation.[cite: 4]

6. PAYMENT CONFIRMATION[cite: 4]

Payment confirmation depends on successful communication between:[cite: 4]

FestivBela;[cite: 4]
Payment gateway partners;[cite: 4]
Banks;[cite: 4]
Financial institutions.[cite: 4]

In certain situations, payment confirmation may be delayed due to:[cite: 4]

Banking delays;[cite: 4]
Payment gateway issues;[cite: 4]
Network failures;[cite: 4]
Technical problems.[cite: 4]

FestivBela shall not be responsible for delays caused by third-party financial institutions[cite: 4].

7. FAILED OR INCOMPLETE TRANSACTIONS[cite: 4]

If a payment fails:[cite: 4]

The booking may not be completed.[cite: 4]
The ticket may not be issued.[cite: 4]
The Attendee may retry the payment.[cite: 4]

If money is deducted but the booking is unsuccessful, FestivBela will review the transaction status and process eligible reversals or refunds according to applicable payment procedures[cite: 4].

Refund timelines may depend on:[cite: 4]

Payment providers;[cite: 4]
Banks;[cite: 4]
Payment methods used.[cite: 4]

8. SERVICE FEES[cite: 4]

FestivBela may charge Service Fees for providing:[cite: 4]

Platform access;[cite: 4]
Identity verification services;[cite: 4]
Payment processing support;[cite: 4]
Technology infrastructure;[cite: 4]
Ticket management;[cite: 4]
Customer support;[cite: 4]
Security services.[cite: 4]

Applicable Service Fees shall be displayed before completion of the transaction[cite: 4].

FestivBela reserves the right to modify Service Fees based on operational requirements and applicable laws[cite: 4].

9. HOST PAYMENT SETTLEMENT[cite: 4]

FestivBela collects ticket payments from Attendees and settles eligible amounts with Hosts after completion of the event[cite: 4].

Host settlement shall generally follow these conditions:[cite: 4]

Payouts will be processed within 7 days after the event date.[cite: 4]
Payments will generally be processed on Thursday of the week for accounting and operational management.[cite: 4]

The final payout amount may include deductions for:[cite: 4]

FestivBela Service Fees;[cite: 4]
Payment processing charges;[cite: 4]
Refund amounts;[cite: 4]
Chargebacks;[cite: 4]
Other applicable adjustments.[cite: 4]

10. HOST BANK DETAILS[cite: 4]

Hosts must provide accurate banking information for receiving settlements[cite: 4].

Hosts are responsible for ensuring:[cite: 4]

Correct account details;[cite: 4]
Correct beneficiary information;[cite: 4]
Updated banking information.[cite: 4]

FestivBela shall not be responsible for delays or failed transfers caused by incorrect information provided by the Host[cite: 4].

FestivBela may require additional verification before processing payouts[cite: 4].

11. PAYMENT HOLD AND DELAY[cite: 4]

FestivBela may temporarily hold or delay payments where necessary, including situations involving:[cite: 4]

Fraud investigations;[cite: 4]
Suspicious transactions;[cite: 4]
Refund obligations;[cite: 4]
Customer disputes;[cite: 4]
Legal requirements;[cite: 4]
Host policy violations.[cite: 4]

Such actions are taken to protect Attendees, Hosts, and the integrity of the platform[cite: 4].

12. REFUNDS AND PAYMENT ADJUSTMENTS[cite: 4]

Refunds shall be processed according to FestivBela's Refund, Cancellation & Event Disruption Policy[cite: 4].

Refund adjustments may affect Host settlements[cite: 4].

FestivBela may deduct refund amounts from:[cite: 4]

Pending Host payouts;[cite: 4]
Future settlements;[cite: 4]
Other amounts payable to the Host.[cite: 4]

Hosts remain responsible for refund obligations related to their events[cite: 4].

13. CHARGEBACKS AND PAYMENT DISPUTES[cite: 4]

A chargeback occurs when an Attendee disputes a payment through their bank or payment provider[cite: 4].

In case of a chargeback:[cite: 4]

FestivBela may investigate the transaction.[cite: 4]
Related amounts may be withheld from Host settlements.[cite: 4]
Hosts may be required to provide supporting information.[cite: 4]
FestivBela may recover applicable amounts from Hosts where permitted.[cite: 4]

Chargebacks may occur due to:[cite: 4]

Fraudulent transactions;[cite: 4]
Unauthorized payments;[cite: 4]
Event-related disputes;[cite: 4]
Failure to provide promised services.[cite: 4]

14. PAYMENT SECURITY[cite: 4]

FestivBela takes reasonable measures to maintain payment security[cite: 4].

Users agree to:[cite: 4]

Provide accurate payment information;[cite: 4]
Avoid unauthorized account usage;[cite: 4]
Maintain account security;[cite: 4]
Report suspicious transactions.[cite: 4]

FestivBela may use third-party payment providers that maintain their own security standards[cite: 4].

15. TAX RESPONSIBILITIES[cite: 4]

Hosts are responsible for fulfilling their own tax obligations related to events organized through FestivBela[cite: 4].

Hosts may be responsible for:[cite: 4]

Income reporting;[cite: 4]
GST compliance where applicable;[cite: 4]
Business-related taxes;[cite: 4]
Other statutory obligations.[cite: 4]

FestivBela does not provide tax or accounting advice[cite: 4].

16. FRAUD PREVENTION[cite: 4]

FestivBela may take measures to prevent fraudulent transactions, including:[cite: 4]

Identity verification;[cite: 4]
Transaction monitoring;[cite: 4]
Payment reviews;[cite: 4]
Account restrictions.[cite: 4]

FestivBela may cancel or restrict transactions where fraudulent activity is suspected[cite: 4].

17. THIRD-PARTY PAYMENT SERVICES[cite: 4]

FestivBela may use third-party payment providers for processing transactions[cite: 4].

Users acknowledge that:[cite: 4]

Payment services may be governed by third-party terms;[cite: 4]
Payment processing may depend on external systems;[cite: 4]
FestivBela is not responsible for failures caused by third-party payment providers.[cite: 4]