Company Name: FestivBela Events Private Limited[cite: 2]
Support Email: info@festivbela.com[cite: 2]
FestivBela Events Private Limited ("FestivBela", "Company", "we", "us", or "our") operates an online event ticket marketplace that enables verified Hosts to create, publish, and manage events while allowing Attendees to discover and purchase tickets through the FestivBela platform[cite: 2].
This Refund, Cancellation & Event Disruption Policy explains the rules and procedures relating to:[cite: 2]
The purpose of this Policy is to provide transparency and establish clear expectations between:[cite: 2]
This Policy forms part of FestivBela's overall legal framework and should be read together with:[cite: 2]
By purchasing tickets, creating events, or using FestivBela services, users agree to follow this Refund, Cancellation & Event Disruption Policy[cite: 2].
This Policy applies to:[cite: 2]
Individuals who:[cite: 2]
Individuals, companies, organizations, or representatives who:[cite: 2]
FestivBela acts as the technology and payment facilitation platform responsible for:[cite: 2]
FestivBela does not independently organize or control events unless specifically stated otherwise[cite: 2].
For this Policy, the following terms shall have the meanings described below:[cite: 2]
Means any person who purchases or holds a valid ticket for an event listed on FestivBela[cite: 2].
Means an individual, company, organization, or authorized representative who creates and manages an event through FestivBela[cite: 2].
Means any program, gathering, festival, conference, workshop, performance, entertainment activity, or other experience listed on FestivBela[cite: 2].
Means the base ticket price paid by an Attendee for attending an event[cite: 2].
Means any amount charged by FestivBela for providing platform services, verification services, payment processing support, technology infrastructure, or other marketplace services[cite: 2].
Means the amount returned to an eligible Attendee after applying the applicable cancellation rules, deductions, and processing conditions[cite: 2].
Means a situation where a Host permanently cancels an event and the event will not take place[cite: 2].
Means a situation where a Host changes the original event date and schedules the event for a future date instead[cite: 2].
FestivBela aims to maintain a fair balance between:[cite: 2]
Refund eligibility depends on:[cite: 2]
Refunds shall be processed only according to the rules mentioned in this Policy[cite: 2].
FestivBela shall not be responsible for providing refunds for circumstances where:[cite: 2]
Attendees may request cancellation of purchased tickets through the FestivBela platform, subject to the applicable refund schedule[cite: 2].
Cancellation requests must:[cite: 2]
Tickets purchased outside the FestivBela platform or through unauthorized transfers shall not qualify for refunds[cite: 2].
Once a cancellation request is successfully processed, the ticket may become invalid and cannot be used for event entry[cite: 2].
The refund amount depends on the number of days remaining before the scheduled event date[cite: 2]. The calculation shall be as follows:[cite: 2]
If an Attendee cancels a ticket 45 days or more before the event date: 100% of the eligible ticket amount shall be refunded[cite: 2].
If an Attendee cancels a ticket when 30 to 45 days remain before the event date: 75% of the eligible ticket amount shall be refunded[cite: 2].
If an Attendee cancels a ticket when 15 to 30 days remain before the event date: 50% of the eligible ticket amount shall be refunded[cite: 2].
If an Attendee cancels a ticket when less than 15 days remain before the event date: 25% of the eligible ticket amount shall be refunded[cite: 2].
The remaining amount may be retained due to operational costs, preparation expenses, and commitments already made by the Host[cite: 2].
Once an eligible refund request is approved: FestivBela will initiate the refund process through the applicable payment channel[cite: 2].
Refund processing may involve:[cite: 2]
Refund timelines may depend on:[cite: 2]
FestivBela is not responsible for delays caused by banks, payment providers, or financial institutions outside its reasonable control[cite: 2].
Service Fees may apply to transactions processed through FestivBela[cite: 2].
The treatment of Service Fees during refunds may depend on:[cite: 2]
Where permitted, FestivBela may retain applicable Service Fees or processing charges because these charges relate to services already provided, including:[cite: 2]
Applicable fee information will be displayed before completion of the transaction[cite: 2].
FestivBela allows limited ticket transfers according to its Terms and Conditions[cite: 2]. A ticket transfer:[cite: 2]
After a successful ticket transfer:[cite: 2]
Refunds may not be provided in situations including:[cite: 2]
FestivBela may review exceptional cases at its discretion but cannot guarantee refunds outside the stated policy[cite: 2].
A Host may cancel an event due to circumstances affecting their ability to conduct the event[cite: 2].
If a Host cancels an event:[cite: 2]
Host cancellation may include situations such as:[cite: 2]
Where an event is cancelled by the Host, the Host shall be responsible for ensuring that Attendees receive the applicable refund amount[cite: 2].
The Host agrees that:[cite: 2]
FestivBela may temporarily hold Host settlements where required to protect Attendee refund interests[cite: 2].
A Host may postpone an event when circumstances prevent the event from taking place on the originally scheduled date[cite: 2].
Event postponement may occur due to reasons including:[cite: 2]
Before postponing an event, the Host must notify FestivBela and provide relevant details regarding:[cite: 2]
FestivBela may review the postponement request to ensure that proper communication and attendee protection measures are followed[cite: 2].
When an event is postponed, FestivBela and the Host will first provide Attendees with information regarding the revised event date[cite: 2].
Attendees shall have the option to:[cite: 2]
The Host must provide reasonable opportunity for Attendees to communicate their preference[cite: 2].
If an Attendee accepts the new event date, the original ticket shall remain valid unless otherwise communicated by FestivBela or the Host[cite: 2].
If an Attendee chooses not to attend the postponed event, applicable refund processing shall be initiated according to the circumstances of the postponement[cite: 2].
A Host who postpones an event remains responsible for protecting Attendee interests[cite: 2].
The Host must:[cite: 2]
A Host shall not use postponement as a method to avoid refund obligations or delay settlement responsibilities[cite: 2].
FestivBela may take appropriate action against Hosts who fail to cooperate with attendees or violate this Policy[cite: 2].
Hosts may request changes to event details after publishing an event, subject to FestivBela approval[cite: 2]. Changes may include:[cite: 2]
Minor changes that do not materially affect the attendee experience may be communicated through FestivBela notifications[cite: 2].
Material changes that significantly affect the event experience may allow Attendees to request a review of refund eligibility[cite: 2].
FestivBela may determine whether a change qualifies as a material modification based on the circumstances of the event[cite: 2].
If a Host fails to conduct an event after accepting ticket payments, the Host shall remain responsible for fulfilling refund obligations towards affected Attendees[cite: 2].
Host failure may include:[cite: 2]
In such cases, FestivBela may use available amounts from Host settlements to facilitate eligible refunds[cite: 2].
Where available settlement amounts are insufficient, the Host shall remain responsible for fulfilling outstanding refund obligations[cite: 2].
FestivBela acts as a technology and payment facilitation platform for processing ticket transactions and refunds[cite: 2].
Where a refund becomes applicable, FestivBela may assist by:[cite: 2]
FestivBela does not independently guarantee refunds for events where the Host is responsible for financial obligations, except where funds are available within FestivBela's control or where required under applicable law[cite: 2].
Since FestivBela collects ticket payments before transferring eligible settlements to Hosts, FestivBela may temporarily retain amounts where necessary to protect Attendee refund rights[cite: 2].
FestivBela may adjust Host payouts for:[cite: 2]
Hosts authorize FestivBela to make such adjustments where necessary to complete refund-related obligations[cite: 2].
In cases where payment transactions fail or duplicate payments occur, FestivBela will review the transaction details and take appropriate action[cite: 2].
For failed payments:[cite: 2]
For duplicate payments:[cite: 2]
FestivBela shall not be responsible for delays caused by banks, payment providers, or financial institutions[cite: 2].
A chargeback occurs when an Attendee disputes a payment through their bank, card provider, or payment service provider[cite: 2].
If a chargeback or payment dispute is initiated:[cite: 2]
Users agree not to initiate fraudulent or unjustified chargebacks[cite: 2].
Fraudulent chargeback activity may result in:[cite: 2]
FestivBela reserves the right to investigate refund requests that appear fraudulent, misleading, or abusive[cite: 2]. Examples may include:[cite: 2]
Where fraudulent activity is identified, FestivBela may:[cite: 2]
Certain situations may prevent an event from taking place despite reasonable efforts by the Host or FestivBela[cite: 2]. Such circumstances may include:[cite: 2]
In such situations, refund decisions may depend on:[cite: 2]
FestivBela and Hosts will make reasonable efforts to protect Attendee interests during such circumstances[cite: 2].
If an event is affected by government orders, legal restrictions, security concerns, or emergency situations, the Host may need to:[cite: 2]
FestivBela will communicate relevant updates where possible[cite: 2].
Refund eligibility shall depend on the nature of the restriction and applicable circumstances[cite: 2].
If an event has already started or partially taken place, refund eligibility may be reviewed based on:[cite: 2]
A full refund may not automatically apply where an event has been partially conducted[cite: 2].
FestivBela may review such cases individually[cite: 2].
Refunds shall only be provided according to:[cite: 2]
FestivBela shall not be responsible for refunds arising solely from:[cite: 2]
Any refund-related dispute should first be submitted to FestivBela support for review[cite: 2].
FestivBela will attempt to resolve disputes by examining:[cite: 2]
If a dispute cannot be resolved through support channels, it shall be handled according to the dispute resolution provisions mentioned in FestivBela's Terms and Conditions[cite: 2].
FestivBela reserves the right to update or modify this Refund, Cancellation & Event Disruption Policy from time to time[cite: 2].
Changes may be made due to:[cite: 2]
Updated policies shall be published on the FestivBela platform with the revised effective date[cite: 2].
Continued use of FestivBela services after changes indicates acceptance of the updated Policy[cite: 2].
For refund-related queries, users may contact FestivBela through:[cite: 2]
This Refund, Cancellation & Event Disruption Policy forms part of FestivBela's legal framework[cite: 2].
By purchasing tickets, hosting events, or using FestivBela services, users acknowledge that they have read, understood, and agreed to follow this Policy[cite: 2].
FestivBela aims to maintain a transparent and fair ticketing environment while balancing the interests of Attendees, Hosts, and platform operations[cite: 2].
