Refund & Cancellation Policy
1. INTRODUCTION
FestivBela Private Limited (“FestivBela”, “we”, “us”, or “our”) operates an online event marketplace where Hosts can list events and Attendees can discover and purchase tickets.
This Refund & Cancellation Policy explains the general terms governing ticket cancellations and refunds for events listed on the FestivBela platform.
The refund and cancellation policy for each event shall be determined by the respective Host and displayed in the description or booking details of that particular event. Attendees are responsible for reviewing the applicable terms before purchasing a ticket.
This Policy should be read together with the FestivBela Terms & Conditions and other applicable policies.
2. EVENT-SPECIFIC REFUND & CANCELLATION POLICY
Refunds and cancellations shall be subject to the specific terms and conditions mentioned in the description of the relevant event posted by its Host.
Each Host is responsible for specifying whether tickets for their event are refundable or non-refundable, whether cancellations are permitted, and any applicable cancellation deadlines, refund percentages, deductions, or other conditions.
Attendees must carefully review the event description and applicable refund terms before completing a purchase.
Where an event is expressly marked as non-refundable or cancellation is not permitted, refunds for voluntary cancellations or changes of plans will generally not be available, except where required by applicable law or otherwise communicated by FestivBela.
3. ATTENDEE-INITIATED CANCELLATIONS
An Attendee may request cancellation of a ticket in accordance with the refund and cancellation terms specified in the relevant event description.
The eligibility for a refund, the amount refundable, applicable deadlines, and any deductions shall be determined by the applicable event-specific policy.
Submitting a cancellation request does not automatically guarantee a refund. All requests are subject to verification and the applicable event terms.
Once a cancellation has been successfully processed, the associated ticket may become invalid and cannot be used for entry to the event.
4. REFUND AMOUNT AND APPLICABLE DEDUCTIONS
The amount of any eligible refund shall be determined in accordance with the refund policy displayed for the relevant event.
Any applicable service fees, payment processing charges, taxes, or other deductions shall be handled in accordance with the event-specific terms, the information disclosed at the time of booking, and applicable law.
Attendees should review the total ticket price and any stated non-refundable charges before completing their purchase.
5. HOW TO REQUEST A CANCELLATION OR REFUND
Eligible cancellation or refund requests must:
- Be submitted through the FestivBela platform or the designated support channel.
- Be submitted by the ticket holder or authorized purchaser.
- Include the relevant booking reference, ticket details, and any other information reasonably required for verification.
- Comply with the cancellation deadlines and conditions specified in the relevant event description.
FestivBela or the relevant Host may review the request against the applicable event policy before determining eligibility.
6. HOST-INITIATED EVENT CANCELLATION
If a Host cancels an event for any reason, all Attendees who have purchased tickets for that event through FestivBela shall be eligible for a full refund of 100% of the ticket amount paid.
This refund will apply regardless of whether the event's usual refund policy states that tickets are refundable, partially refundable, or non-refundable.
FestivBela will make reasonable efforts to notify affected Attendees and facilitate the refund process through the applicable payment channel.
The full refund shall be processed in accordance with applicable payment gateway procedures and applicable law. The time required for the refunded amount to reach an Attendee's account may depend on the payment gateway, bank, card issuer, or other financial institution.
The Host remains responsible for fulfilling applicable obligations arising from the cancellation of their event, subject to the FestivBela Terms & Conditions and applicable law.
7. EVENT POSTPONEMENT OR MATERIAL CHANGES
If an event is postponed, rescheduled, relocated, or materially changed, the applicable arrangements shall be determined by reference to the event-specific terms, the nature of the change, applicable law, and any arrangements communicated by the Host or FestivBela.
Where a refund is offered or required, the applicable instructions and process will be communicated to affected Attendees.
8. NON-REFUNDABLE SITUATIONS
Unless otherwise stated in the relevant event description or required by applicable law, refunds may not be available in situations including:
- Failure to attend an event.
- Changes in personal plans or voluntary cancellation where cancellation is not permitted.
- Late arrival or failure to comply with event entry requirements.
- Travel or accommodation difficulties.
- Violation of event rules or conditions of entry.
- Incorrect information provided by the Attendee.
- Unauthorized ticket transfers or misuse of tickets.
- Any other situation covered by the non-refundable conditions published for the relevant event.
9. REFUND PROCESSING
Approved refunds will be initiated through the applicable payment channel, and the time taken for the amount to be credited may depend on the payment gateway or financial institution.
10. FAILED OR DUPLICATE PAYMENTS
If a payment fails but an amount is deducted from an Attendee's account, FestivBela may review the transaction and facilitate an appropriate refund after verification.
In the case of a confirmed duplicate payment, FestivBela may initiate a refund for the duplicate transaction after verifying the relevant payment records.
Such cases will be handled separately from voluntary ticket cancellations and will not be governed solely by the event's cancellation policy.
11. FRAUDULENT OR ABUSIVE REFUND REQUESTS
FestivBela reserves the right to review refund requests that appear fraudulent, misleading, or abusive.
Where fraudulent activity or misuse is identified, FestivBela may reject a request, invalidate an associated ticket, suspend an account, or take other appropriate action in accordance with its Terms & Conditions and applicable law.
12. EXCEPTIONAL CIRCUMSTANCES
In circumstances beyond the reasonable control of the Host or FestivBela, including natural disasters, government restrictions, public emergencies, or similar events, refund or rescheduling arrangements will depend on the circumstances, the applicable event-specific terms, applicable law, and any arrangements made by the Host.
FestivBela will make reasonable efforts to communicate relevant arrangements to affected Attendees.
13. POLICY UPDATES
FestivBela may update this Refund & Cancellation Policy from time to time to reflect changes in its services, business practices, or applicable legal requirements.
The updated version will be published on the FestivBela platform with the revised effective date.
14. CONTACT
For refund or cancellation-related queries, Attendees may contact:
- FestivBela Private Limited
- Email: info@festivbela.com
Please include the relevant booking reference and event details when submitting a query.
15. FINAL TERMS
This Refund & Cancellation Policy forms part of the FestivBela Terms & Conditions.
By purchasing a ticket through FestivBela, the Attendee acknowledges that they are responsible for reviewing the refund and cancellation terms specified in the description or booking details of the relevant event.